HAPPY NEW YEAR!!!
Do you have your resolutions for 2015? We at Visitor Services we always have a new years resolution. It is to constantly be improving on our providing the best customer service at the Museum by creating an informative, welcoming environment. We make these improvements based on customer feedback and using current customer service trends and information to be a leader in the industry when it comes to customer service. Let's become the leader in Museum Visitor Services!!
With that being said this year our VS New Year's Resolution theme is to be a "5 star Museum".
I will have blog posts that pertain to our goal and rolling out some new exciting things to help us with the "5 star" industry standards!!
As always I REALLY would like feedback from you on how we can obtain and sustain the 5 star rating. Please comment here or via email.
To start off, I would like to give you the official Visitor Services Core Values-
This form is located on the VS WIKI on the 5 Star page.
A lot of "5 Star Museum" service is based on making a museum experience as easy for the visitor as possible. We are already pretty great at helping customers with friendly attitudes and being informative staff. So, when thinking of areas of improvement, think of how we can streamline procedures and re-evaluate policies to make interactions are the desk as efficient as possible (EX: locker key policy and procedures).
ReplyDeleteI think the locker key policy could stand a makeover. People tend to get frustrated (especially when they have backpacks/water bottles past the front desk) when they have to come back to the desk, sometimes wait in line, get out their ID, and take the key just to repeat the process before they leave. Maybe we could either switch to a different system (coins, etc) or we could leave the keys in the locks so they do it themselves? There wouldn't be any reason for them to take the key, just leave it in the lock when they are done.
ReplyDelete-Gina
So I totally wrote a whole long paragraph response a few weeks ago and it's not here anymore! Did it get deleted somehow? -Allie
ReplyDelete